Privacy Policy
BBTS Imports (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://bbtsimports.co.za or purchase products from us.
1. Company Information
BBTS Imports
12 Pomona Rd
Pomona AH
Kempton Park
1619
South Africa
Email: tian@bbtsimports.co.za
Telephone: +27 82 486 5033
2. Information We Collect
We may collect the following personal information:
Full name
Email address
Telephone number
Billing address
Delivery address
Payment information (processed securely through our payment provider)
Order history
IP address
Browser and device information
Cookies and website usage data
You may also voluntarily provide information when contacting us through our website or email.
3. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Deliver products
Process payments
Communicate regarding your orders
Respond to customer enquiries
Provide customer support
Improve our website and services
Detect fraud and protect against unauthorised transactions
Comply with legal obligations
Send promotional emails where you have consented to receive them
4. Legal Basis for Processing
We process your personal information because:
It is necessary to fulfil your purchase contract.
It is required by law.
You have provided consent.
We have a legitimate business interest in operating and improving our online store.
5. Payment Information
We do not store your full payment card details.
Payments are securely processed through trusted third-party payment providers that comply with applicable security standards.
6. Sharing Your Information
We may share your information with trusted third parties, including:
Courier and delivery companies
Payment processors
Website hosting providers
IT service providers
Professional advisers where legally required
Government or law enforcement authorities where required by law
We do not sell or rent your personal information to third parties.
7. Cookies
Our website uses cookies to:
Keep your shopping cart active
Remember your preferences
Improve website functionality
Analyse website traffic
Enhance your shopping experience
You may disable cookies through your browser settings, although certain website features may not function correctly.
8. Marketing Communications
If you subscribe to our mailing list, we may send promotional emails about products, specials, and updates.
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
While we strive to use commercially acceptable means to protect your information, no internet transmission can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
11. Your Rights Under POPIA
Subject to applicable law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator
12. Third-Party Services
Our website may contain links to third-party websites or make use of third-party services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors without appropriate consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
BBTS Imports
12 Pomona Rd
Pomona AH
Kempton Park
1619
South Africa
Email: tian@bbtsimports.co.za
Telephone: +27 82 486 5033
16. Information Regulator (South Africa)
If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa).
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AxiomThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AxiomThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AxiomThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.